Refund Policy for CyberNetikz
Last Updated: May 29, 2025
At CyberNetikz, we are dedicated to providing high-quality digital products, including WordPress Premium Plugins and Magento Extensions, to enhance your website’s functionality and performance. Our goal is to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be granted for our WordPress Premium Plugins and Magento Extensions purchased directly from our website.
1. Scope of the Policy
This policy applies to all WordPress Premium Plugins and Magento Extensions purchased from CyberNetikz (https://www.cybernetikz.com), including plugins and extensions for SEO, analytics, social media integration, e-commerce functionality, and custom features.
2. General Refund Conditions
As digital products, our WordPress Premium Plugins and Magento Extensions are non-tangible and instantly accessible upon purchase. Therefore, all sales are final unless they meet the specific eligibility criteria outlined below. Refunds are evaluated on a case-by-case basis to ensure fairness.
3. Refund Eligibility
Refunds may be granted under the following circumstances:
Last Updated: May 29, 2025
At CyberNetikz, we are dedicated to providing high-quality digital products, including WordPress Premium Plugins and Magento Extensions, to enhance your website’s functionality and performance. Our goal is to ensure your satisfaction with every purchase. This Refund Policy outlines the conditions under which refunds may be granted for our WordPress Premium Plugins and Magento Extensions purchased directly from our website.
1. Scope of the Policy
This policy applies to all WordPress Premium Plugins and Magento Extensions purchased from CyberNetikz (https://www.cybernetikz.com), including plugins and extensions for SEO, analytics, social media integration, e-commerce functionality, and custom features.
2. General Refund Conditions
As digital products, our WordPress Premium Plugins and Magento Extensions are non-tangible and instantly accessible upon purchase. Therefore, all sales are final unless they meet the specific eligibility criteria outlined below. Refunds are evaluated on a case-by-case basis to ensure fairness.
3. Refund Eligibility
Refunds may be granted under the following circumstances:
- Non-Functional Product: If a plugin or extension does not function as described in its official documentation or listing on our website, and our support team cannot resolve the issue within 7 business days of your report, you may be eligible for a full refund.
- Compatibility Issues: If the product is incompatible with your WordPress or Magento environment (e.g., WordPress/Magento version, theme, or other plugins/extensions) despite meeting the compatibility requirements listed in the product’s documentation, and we cannot provide a fix, you may be eligible for a refund.
- Non-Delivery: If you do not receive access to the product (e.g., download link or license key) within 24 hours of purchase due to an error on our part, you may request a full refund.
4. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
Refunds will not be issued in the following cases:
- Change of Mind: Refunds are not available if you change your mind or no longer need the plugin or extension after purchase.
- Failure to Meet System Requirements: Refunds will not be granted if the product does not work due to your website’s failure to meet the minimum system or compatibility requirements specified in the product’s documentation.
- Third-Party Conflicts: Issues caused by conflicts with third-party plugins, extensions, themes, or hosting environments not listed as compatible are not eligible for a refund.
- License Key Misuse: Refunds will not be issued if the product’s license key has been used, shared, or transferred in violation of our licensing terms.
- Post-Trial Purchases: If you purchase a product after using a free trial or demo version, the purchase is considered final, as you had the opportunity to evaluate its functionality.
5. Refund Request Process
To request a refund, please follow these steps:
To request a refund, please follow these steps:
- Submit a Request: Email your refund request to [email protected] within 7-15 days of purchase. Include your order number, the product name (plugin or extension), and a detailed explanation of the issue.
- Provide Supporting Details: Include relevant information, such as error messages, screenshots, or details about your WordPress or Magento environment, to help us diagnose the issue.
- Support Attempt: Our team will attempt to resolve the issue within 7 business days. If the issue cannot be resolved and meets the eligibility criteria, a refund will be processed.
- Processing: If approved, refunds will be issued within 10 business days via the original payment method.
6. Time Limit for Refund Requests
All refund requests must be submitted within 7-15 days of the purchase date. Requests submitted after this period will not be considered, as digital products are immediately accessible and usable upon purchase.
7. Product Updates and Support
All refund requests must be submitted within 7-15 days of the purchase date. Requests submitted after this period will not be considered, as digital products are immediately accessible and usable upon purchase.
7. Product Updates and Support
- Updates: All WordPress Premium Plugins and Magento Extensions include access to updates as specified in the purchase agreement. Refunds will not be issued for lack of future updates unless explicitly promised in the product’s documentation.
- Support: Our products come with support as outlined in the purchase terms. Failure to utilize our support services before requesting a refund may result in denial of the refund request.
8. Contact Us
If you have any questions about this Refund Policy or need assistance with a plugin or extension, please contact us at:
If you have any questions about this Refund Policy or need assistance with a plugin or extension, please contact us at:
- Email: [email protected]
We value your trust and are committed to delivering high-quality digital products and exceptional support. Thank you for choosing CyberNetikz for your WordPress and Magento needs