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Last Updated: April 30, 2025

Refund Policy

Thank you for purchasing Easy Social Icons Premium from Cybernetikz. We recommend that you explore our product demo video before completing your purchase to ensure it meets your needs. Please read our refund policy carefully to understand your rights and obligations.

Eligibility for Refund

• Accidental Purchases
  Refunds are not provided for accidental or mistaken purchases. We assume users have evaluated the demo video before making a decision.
• Product Exchanges
  We do not offer refunds if you decide to switch to another plugin after purchasing.
• Technical Issues
  If you encounter a technical issue with the plugin, you must first contact our support team by submitting a support ticket. If we are unable to resolve the issue, we will issue a full refund.
• Code Alterations and Conflicts
  Refunds will not be issued for problems caused by user modifications, or conflicts with third-party plugins, themes, or hosting environments.
• Bypassing Support
  Direct refund requests without first attempting resolution via our official support channels are not permitted.

Non-Refundable Situations

• Customization Services
  Any customization service purchased for the Easy Social Icon Premium plugin is non-refundable.
• Bundle Licenses
  Refunds are not available for plugin bundles or developer/multisite licenses.
• Discounted Purchases
  Products bought under a promotional discount are not eligible for refunds.

Refund Processing

Approved refunds will be processed within 7–15 business days, excluding weekends and holidays. We appreciate your patience and understanding as we handle your request.

If you have any questions or concerns about this policy, don’t hesitate to reach out to our support team. We’re here to help!

Terms of Use

By using https://www.cybernetikz.com/, you agree to be bound by our terms of service, all applicable laws, and local regulations. If you do not agree with these terms, you are prohibited from accessing this website. All content and software on the site is protected by copyright and trademark laws.

Licensing

Easy Social Icon Premium is distributed under the GNU General Public License (GPL) v2 or later. This means the plugin is open source and you are free to modify it under the terms of this license.

Product Support

Each purchase of Easy Social Icon Premium includes:

• All time customer support
• Lifetime product usage

After the first year, continued support requires renewal of the support license, which can be done here.

Support Requirements

• Support is available only to verified customers. Please provide your registered email and order information.
• For complex issues, we may request temporary WordPress admin access to your website or a live screen-sharing session via tools like TeamViewer or AnyDesk.
• Customization requests are subject to additional charges. Please consult with our team to confirm feasibility and estimated time.

Support Channels

You can reach us via:

• Email: [email protected]
• Live Chat: Available for both free and premium users during weekdays
• Contact Form: https://www.cybernetikz.com/contact/
• Support Tickets: Available for all paid users in their account area
• Easy Social Icons Support Forum: For free plugin users. https://wordpress.org/support/plugin/easy-social-icons/

Support is available Monday to Friday. All queries are typically answered within 24 business hours.