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Steps to Follow When Submitting Google Reconsideration Request for A Hacked Site

  • Date: August 17th, 2016 | by Cyber Netikz
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google reconsideration request

 

Last month google search console notified us that one of the site we manage got hacked

See how to receive hacked notification from google

The message we received via search console was very clear and 6 steps were instructed to get this issue fixed, you could see screenshot of the detail message here.

Hacked message being received we informed the specific team, thoroughly went through 6 instructions along with this article reconsideration requests

Our site is on WordPress and all necessary steps were taken to secure the site, we used google docs to elaborate the process and here is what we submitted to google to get the site restored

 

  • Explains the exact quality issue on your site.

 

Our site is built on WordPress and the following plugins were not  monitored/updated which caused the site got hacked

WP-db-ajax-made

Google Analytics by MonsterInsights

 

  • Describes the steps you’ve taken to fix the issue.

 

Google Analytics by MonsterInsights & WP-db-ajax-made both suspected plugins are uninstalled and removed

 

The following suspicious files are removed from the site’s root directory.

 

->cosonic [directory and zip]

->tpnhk9f [directory and zip]

->orvlt7v [directory and zip]

 

scanned the files with kaspersky virus removal tool and get the affected files removed.

->wp-comments-post.php at root [some scripts were added to these system file. it is replaced now ]

->replaced wp-admin and wp-includes with latest version

-> removed fd84844b53.php

 

The following infected  files are removed and ultimately the full themes

are removed as they are unnecessary

*******************************************************

->wp-content\themes\contango\content-search.php.malware

->wp-content\themes\contango\footer.php.malware

->wp-content\themes\contango\loop-meta.php.malware

 

*********************************************************

->wp-content\themes\thememin\themify\class-themify-walker-nav-menu-edit.php.malware

->wp-content\themes\thememin\skins\black\menu.php.suspected

 

**********************************************************

->wp-content\plugins\contact-form-7\includes\lib.php.suspected

->wp-content\plugins\contact-form-7\modules\info.php.suspected

->wp-content\plugins\mobile-friendly-audit-tool\assets\cache.php.malware

->wptouch\themes\foundation\modules\google-fonts\alias.php.suspected

->wp-content\plugins\wptouch\resources\icons\elegant\dump.php.suspected

->wp-content\plugins\wptouch\themes\bauhaus\model.php.suspected

->wp-content\plugins\wp-piwik\css\template.php.suspected

->wp-content\plugins\wptouch\themes\foundation\modules\fontello\font

 

\themes.php.suspected

->wp-content\plugins\wptouch\themes\foundation\modules\cloud\view.php.suspected

 

*********************************************************

Following unnecessary plugins are removed

Mobile Friendly Audit

WPtouch Mobile Plugin

WP-Piwik

WP DB Ajax made

 

Irrelevant posts are deleted & recaptcha is added to prevent comment spam.

 

  • Documents the outcome of your efforts.

 

We’ve updated the WordPress version & plugins

Changed admin credentials

Added wordfence &  iThemes security plugins

Verified non-www version of the site in google search console

Added google analytics tracking code manually ( see this post – More security notifications via Google Analytics )

Secured wp-config.php file

We will continuously monitor and keep the WordPress & plugins version up-to-date to prevent the site from being hacked

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